7u7 Privacy Policy

Last updated: January 2025

1. Introduction and Scope

This Privacy Policy ("Policy") applies to 7u7's website and services. When you register, log in, or use any service on the 7u7 platform, you are considered to have accepted the terms of this Policy.

This Policy is an integral part of our Terms and Conditions. We recommend reading both documents together, as they complement each other. No person under the age of 21 may use 7u7's services, and their personal information is not knowingly collected.

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2. Information Collection

7u7 collects two types of information from its members — information provided directly by the member, and technical information collected automatically.

2.1 Information You Provide Directly

When opening an account and while using the service, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information, such as bKash, Nagad, or Rocket account numbers

2.2 Automatically Collected Information

When you use the 7u7 platform, certain technical information is recorded automatically:

• IP address and device identifier
• Browser type and operating system details
• Time of access, page visit history, and session duration
• Information collected via cookies and similar tracking technologies
• Referral source — where you came from before visiting the site

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3. Purpose of Using Information

7u7 uses collected information only for specific and legitimate purposes, including:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Identity verification and fraud prevention
• Providing customer support — resolving issues via live chat or email
• Communications regarding bonuses and promotional offers
• Improving platform performance and identifying technical issues
• Following responsible gambling guidelines and intervening in cases of excessive play

7u7 never sells your information to third parties. However, certain information may be shared with trusted technology partners as needed to provide services, as detailed in Section 5 below.

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4. Cookies and Tracking Technologies

7u7 uses cookies. Cookies are small data files stored in your browser or device that help improve the quality of the service.

4.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and ensure secure browsing.
• Functional cookies: Remember your preferred language and settings.
• Analytics cookies: Collect statistics to understand which pages on the site receive the most traffic.
• Marketing cookies: Used to show relevant offers and advertisements.

4.2 Cookie Controls

You can disable cookies at any time from your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly.

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5. Disclosure of Information and Third Parties

In the following specific circumstances, 7u7 may share your information with third parties:

5.1 Service Provider Partners

Necessary information is shared with selected partners for tasks such as payment processing (bKash, Nagad, Rocket), technical services, and customer support. They are bound by strict confidentiality agreements and may only use the information received for the designated purpose.

5.2 Legal Obligations

Information may be provided in accordance with legal demands from relevant authorities or court orders. This also applies to investigations into cybersecurity threats or fraudulent activity.

5.3 What Is Not Done

7u7 never sells your personal information to advertisers or transfers it to any unauthorised third party.

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6. Data Security Measures

The security of your information is 7u7's highest priority. Several technical and organisational measures have been put in place for this purpose:

• SSL/TLS encryption for all data transfers
• Strong encryption for storing sensitive information
• Two-step verification for account access (OTP-based)
• Regular security audits and vulnerability testing
• Staff data security training and limited access to information
• Automatic alerts for suspicious logins or transactions

However, no technical measure can guarantee 100% security. You are also advised to stay cautious — keep your password private and avoid logging in from unfamiliar devices.

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7. Data Retention Period

7u7 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal and audit requirements. Once the period ends, data is securely deleted or anonymised so that identification is no longer possible.

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8. Your Rights

You have the following rights regarding your personal information:

• Access: The right to receive a copy of the information held about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to processing: The right to object to the processing of your information for specific reasons.
• Portability: The right to receive your information in a structured format.

To exercise these rights, contact 7u7's support team directly via live chat or email. We provide support in both Bengali and English.

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9. Responsible Gambling and Information

7u7 may use your gaming history and behavioural data to follow responsible gambling guidelines. The aim is to identify excessive or problematic gambling tendencies and provide assistance where needed. Processing information for this purpose is never to your detriment — it is done for your protection.

This platform is for ages 21 and above — and information collected through the verification process is used to enforce this age requirement.

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10. Protection of Children's Information

7u7 does not knowingly collect information from any person under the age of 21. If it comes to our attention that a minor has opened an account, that account will be immediately closed and all related information will be deleted.

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11. External Links and Third-Party Sites

The 7u7 platform may occasionally reference third-party services. These sites have their own privacy policies, for which 7u7 is not responsible. You are advised to read their policies before visiting any third-party site.

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12. Changes to the Policy

7u7 reserves the right to update this Privacy Policy as needed. For significant changes, a notice will be sent to your registered email address or posted on the platform. Continued use of the platform after a new policy is published will be considered as acceptance of the updated policy. The date of the latest update will always be shown at the top of this page.

For any questions, you can visit our Frequently Asked Questions page or contact us directly via live chat. 7u7 provides support 24 hours a day, seven days a week.

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13. Contact

For any matter relating to this Privacy Policy, contact 7u7's support team directly via live chat. You can also reach us by email. Our email address: [email protected]

We are able to answer your questions in both Bengali and English.